Frequently Asked Questions
Find answers to the most common questions about our products, orders, and policies.
Delivery within Lagos takes 1–3 business days. For other states in Nigeria, delivery typically takes 3–7 business days depending on your location. You'll receive a tracking number once your order ships.
We accept all major payment methods including Visa, Mastercard, Verve, bank transfers, and mobile payments via Paystack and Flutterwave. All transactions are secured with SSL encryption.
Yes! We offer a 7-day return policy. If you're not satisfied with your purchase, you can return it within 7 days of delivery for a full refund or exchange. Items must be in their original condition and packaging.
Once your order is shipped, you'll receive an email with your tracking details. You can also track your order by logging into your account and visiting the Orders section in your dashboard.
Yes, we offer free delivery on all orders over ₦50,000. For orders below that amount, a flat shipping fee applies based on your location.
Absolutely. Every product we sell is 100% authentic and sourced directly from trusted suppliers. We stand behind the quality of every item in our store.
You can reach us via email at hello@dabspouch.com, by phone at +234 800 000 0000, or through the contact form on our Contact Us page. We respond within 24 hours on business days.
Orders can be modified or cancelled within 2 hours of placement. After that, your order enters processing and may not be eligible for changes. Please contact us as soon as possible if you need to make changes.